Privacy Policy

This privacy policy (this "Policy") explains how personal information is collected, used, and disclosed by symatoys and its subsidiaries (collectively, " symatoys," " we," " our" or " us"). This Policy applies to visitors and users (individually, " you ") of symatoys's websites, applications, and other online services (each, a " Site," and collectively, our " Sites"), although not all services described here are available in all jurisdictions. You can identify the symatoys company that hosts a particular Site and is responsible for your information under this Policy here. By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to our gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

You have the right to unsubscribe to all our promotion programs an customer lists by sending us an e-mail clients@symatoys.com.cn.

Third parties (such social networks that you use in connection with our Sites) may also collect, use, and share information about you. This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.

SYMATOYS'S DATA PROTECTION STATEMENT

We are pleased that you have visited our website and that you are interested in our company and services. Protecting your privacy is important to us. We would like you to know that your personal data is in safe hands. We ensure that your personal data is collected, processed and used in strict compliance with all data protection regulations. We restrict access to your personal data to only those of our employees whose area of responsibility requires access to your personal data. All of our staff are obliged to comply with data confidentiality. This duty remains in existence after the member of staff has ceased to be employed. By means of this statement, we wish to inform all those who use our website of all legal data protection procedures when visiting our website.

We use data provided by you to complete and process your order. When subscribing to the newsletter, your email address will be used for advertising purposes until you unsubscribe from the newsletter. Cancellation is possible at any time. Users who no longer wish to receive our newsletter or promotional emails need to click on the unsubscribe link contained in all emails sent by us.

SYMATOYS INFORMATION REGARDING DATA PROTECTION 

Symatoys operates the Internet service under www.symatoys.com.cn. This data protection statement only applies to offers on this website. Our data protection statement does not extend to websites of other providers linked to this website. Where applicable you will find the respective data protection policy for other providers on the relevant sites.

By providing your personal data you state your agreement with how it is used as set out herein or as represented as part of data entry. Your consent is voluntary, in principle data does not need to be provided by you, however, certain services as part of our offer, in particular orders via our online shop, cannot be used.

SYMATOYS AND ITS OBJECTIVES WITH REGARD TO DATA PROTECTION

We take protecting your personal data very seriously. Below we would like to set out our position regarding data protection, how we protect your data and what it means for you if we use your personal data. In principle, our position is that protecting your data is of the utmost importance. Therefore it is a matter of course that we comply with the legal provisions regarding data protection and that we create the organizational and technical conditions for this. It is also important that you always know when we store what data and how we use it.

WHAT IS PERSONAL DATA?

Personal data is all information regarding the personal and factual circumstances of a defined or definable individual. This includes information and details such as your (correct) name, address and telephone number as well as your email address if it relates to your name in such a way that you can be identified. This does not include information that cannot assist in establishing your identity. Examples of such information are all details with no relationship to your names, such as only height, details of gender, age, education or income. Therefore, such information is personal data if it identifies an individual or at least enables them to be identified. All of this data is subject to particular protection in accordance with legal data protection regulations that we ensure by means of technical and organizational measures. 

WHEN AND WHERE IS PERSONAL DATA COLLECTED AND STORED?

In principle, we do not require any personal data from you in order to visit the generally accessible part of our website. You remain anonymous. In principle, we always ask you for required details referring to individuals if required for specific services.

We require forename and surname, a delivery address and email address in order to process orders via our online shop, The data is stored and the correspondingly required data is forwarded to the shipper for the purposes of delivery and to the banking institution for the purposes of processing payment.

In order to actively participate in our personalized or interactive services, such as order a newsletter or complete a contact form, we require in particular name, telephone number and email address. This data will also be stored and used to send messages or establish contact. It may be that additional information is requested for individual campaigns.

By default, our web servers store the name of the file/website accessed, date and time of access as well as the IP address of the person accessing. This information is evaluated for statistical purposes and used to optimize the website, however, the individual user remains anonymous and no personal relationship is established. 

PROMOTIONS

By participating, everyone taking part expressly states their agreement for symatoys to store, process, use and transmit to partners involved in the promotion personal data for the purpose, duration, and execution of the promotion. The participant is free at any time to withdraw this consent by the cancellation and as such cease from taking part. Symatoys can be notified of cancellation in writing or by email to clients@symatoys.com.cn. 

USAGE STATISTICS, COOKIES, AND OTHER EVALUATION TOOLS

When you access our website, any possible identifying data and other details (date, time, site viewed) could be stored on our website for the purpose of data security and analytical evaluation by means of cookies, pixel tags, web beacons, Javascript or other tools. Data is not processed or evaluated other than for statistical purposes and only under a pseudonym or in an anonymous form. Evaluation is used to design our website as required. This enables us to constantly improve our service for you.

Cookies and pixel tags are either small text or image files that are stored on your computer and recognize specific information such as the IP address and are used to identify regularly returning visitors and analyze their use of the website.

By using a simple technique on your browser you are able to activate cookies or deactivate them in whole or in part or prohibit their execution if you do not want to enjoy this benefit. If you do not accept cookies, this may lead to small restrictions to the functionality of our Internet service. We ask for your understanding regarding this. To do this, please refer to the individual settings of your browser.

GOOGLE ANALYTICS

Our website uses Google Analytics, a web analysis service from Google Inc. ('Google') based at 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA. Google Analytics uses so-called 'cookies', text files, that are stored on your computer and enable your usage of the website to be analyzed. In general, information about your use of this website is sent to a Google server in the USA and stored there. However, in the event of IP anonymization activated on this website, your IP address will be abbreviated by Google within member states of the European Union or in other treaty states of the agreement in the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and abbreviated there. Google will use this information on behalf of the operator of this website in order to evaluate your use of the website, collate reports on website activity and provide further services associated with the use of the website and internet on behalf of the website operator. The IP address of your browser transmitted under Google Analytics is not combined with other Google data. You can prevent cookies being stored by setting your browser software accordingly. However, we would like to point out that in this case, not all functions of this website will be able to be used to their full extent.

Google may collect other data such as e-mail address and other data related to your website usage. This Policy does not cover such parties or their services and we do not take any responsibility for how such parties may use any information they collect. For information about Google privacy practices, please consult with them directly. https://policies.google.com/privacy?hl=en&gl=ZZ

In addition, you are also able to prevent data related to your website usage (including the IP address) being logged and processed by Google by downloading and installing the browser plug-in under the following link: Browser Plug-in.

RE-TARGETING           

Our website uses "re-targeting" technologies. We use these technologies to make our internet offers as appealing to you as possible. This technology allows internet users who are already interested in our store and our products to respond to the advertising on our partner websites. Cookie technology enables us to insert advertising on our partner pages. This form of advertising is done anonymously, which does not store any personal data, nor are any user profiles merged with your personal information. 

CONNECTING TO SOCIAL NETWORKS, FACEBOOK, TWITTER. 

In order for you to be able to combine the use of our services with the opportunities provided by social networks in a practical manner and share experiences with your friends and acquaintances, we have integrated these networks into our programs.

 Social networks may also collect, use, and share information about you on our website. This Policy does not cover such parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.

Facebook social network plug-ins (programs) are integrated into our website and identified by the 'Like' button. These programs are operated by Facebook Inc. located at 1601 South California Avenue, Palo Alto, CA, 94304, USA. When our website is visited the program creates a direct link between your browser and Facebook's server and sends the information about your visit to our website together with the IP address. You are able to link the content of our page to your Facebook profile. In this way, Facebook is able to match your visit to our site to your user account. Further uses with Facebook profiles, as well as the purpose and scope of how data is used by Facebook, are set out in Facebook's data protection statement at www.facebook.com/about/privacy.

Twitter social network plug-ins (programs) are integrated into our website and identified by the Twitter button. These programs are operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA, 94107, USA. When our website is visited the program creates a direct link between your browser and Twitter's server and sends the information about your visit to our website together with the IP address. You are able to link the content of our page to your Twitter account. In this way Twitter is able to match your visit to our site to your Twitter account. Further uses, as well as the purpose and scope of how data is used by Twitter, are set out in Twitter's data protection statement at www.twitter.com/privacy.

We would like to expressly point out that we only host our websites and therefore in principle have no knowledge of the content of transmitted data or how it is used by social network operators. The best way for you to avoid linking a visit to our website to your user account is to log out beforehand from your account with the respective network. 

PASSING ON OF PERSONAL DATA

We only use your personal information as described in this statement and only forward it if it is required to provide a service offered by us and requested by you or you have consented thereto or, if applicable, we are obliged to disclose it, for example, due to a court or official order. Your personal details will not be forwarded to third parties for the purpose of commercial exploitation and your data will not be sold. 

DISCLOSURE, DELETION, ENTITLEMENT, AND RIGHT TO CANCELLATION

You are entitled to request free immediate disclosure regarding any stored data about you at any time. To do this you may contact us at the address below. In principle, we are entitled to provide you with this information by email or in writing.

In addition, you are entitled to refuse at any time further subsequent use of your personal data and/or request that it is deleted/blocked. Your personal data stored with us will then be deleted. In this event, certain services offered by us that require personal data may not be provided or claimed or only in a restricted manner.  

In the same way, you are able to request personal data to be corrected. 

RIGHT OF AMENDMENT

We reserve the right to amend this statement at any time for the purpose of complying with statutory provisions or data protection with regard to legal requirements.